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Returns and Refunds:
Unused and unopened items may be returned within 30 days of purchase for refund (shipping costs to and from DonsRC are not refundable). No refunds will be given for dynamic balancing or any other custom services such as adding wires, soldering bullets, thrust tubes etc. Items received for refund must be in a re-sellable condition for full refund. That means no soldering to the ESC or motor wires etc. They need to be returned in a condition that you would expect to receive them if you were buying them. Open but unused items (like an ESC taken from a sealed package) will be subject to a 15% restocking fee. Defective items may be exchanged within 30 days of purchase, please email before sending any item back. Defective ESCs, after 30 days, must be sent to Hobbywing to get their 6 month warranty.
If you do have an issue, please be honest with me. I am more than willing to work with people who are honest with me. If you accidentally burned up your ESC by shorting out the wires or similar then simply tell me that is what happened instead of making up some story. If you sucked in a bag into your fan unit on the work desk and broke the rotor then tell me that is what happened. I sell these items so others can enjoy their hobby the same way I do. It is not fair to make me financially pay for others mistakes and or inexperience. If you are uncertain on how to hook up something PLEASE ask first!
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